Support inbox triage
- Model
- Orion Compass Flash
Orionorion-compass-flashAn Orion model, from Serenity’s own family. The light version of Orion Compass, which also reads images.
Six tickets from a made-up online shop. You and the model give each one a team and an urgency, and a fixed answer key scores you both.
Live: this demo makes real calls to the API, with a demo key and a limit of calls per visit.
Choose a team and an urgency for each ticket and press Check answers: one point per correct answer. Then change a sentence of a ticket and watch the model route it again; a changed ticket is no longer scored.
Ticket 1Changed: not scored
Order AL-20418 charged twice
You have charged my card twice for order AL-20418. The second charge has left me without money for the rent. I need the duplicate charge refunded today.
- Model:
- Shown when you check
- Correct answer:
The model’s probabilities
Change a sentence
Up to 160 characters.
Ticket 2Changed: not scored
Order AL-20377 stuck out for delivery
Order AL-20377 has been out for delivery for a week. The tracking has not changed since Monday. Could you ask the courier what is going on?
- Model:
- Shown when you check
- Correct answer:
The model’s probabilities
Change a sentence
Up to 160 characters.
Ticket 3Changed: not scored
Error when paying on the website
Since yesterday I cannot pay for any order with my card. When I confirm the payment, the website shows "Error 503" and goes blank. I have tried two browsers and the same thing happens.
- Model:
- Shown when you check
- Correct answer:
The model’s probabilities
Change a sentence
Up to 160 characters.
Ticket 4Changed: not scored
New address for our invoices
We have moved offices and our next invoices must show the new registered address. It is 12 Almond Street, unit 3. It is not urgent: the next invoice is due at the end of the month.
- Model:
- Shown when you check
- Correct answer:
The model’s probabilities
Change a sentence
Up to 160 characters.
Ticket 5Changed: not scored
Close my account and delete my data
I want to close my account with the shop. Please also delete my personal data. Confirm by email when it is done.
- Model:
- Shown when you check
- Correct answer:
The model’s probabilities
Change a sentence
Up to 160 characters.
Ticket 6Changed: not scored
Broken lamp
The lamp from order AL-20502 has a broken shade. I attach some photos. I want my money back or another lamp.
- Model:
- Shown when you check
- Correct answer:
The model’s probabilities
Change a sentence
Up to 160 characters.
Score
Answer, then press Check answers to see the model’s answers and the score.
Summary
- Model calls
- Median per call
- Cost at scale
With the local simulation, no cost or milliseconds.
Next: Expenses against policyModel calls
The cost and the milliseconds appear with the first call.
Milliseconds of each call
The local simulation does not call the API, so there is no cost or milliseconds to measure.
See the call
One request per ticket to POST /v1/decisions: the ticket as the input and two fixed questions, the team (choice) and the urgency (score).
- Route
POST /v1/decisions- Model
orion-compass-flash
The server adds the API key, which never reaches your browser.
Request
API response
Take it to your code
The same single-choice questions can route tickets, classify documents or pick the next step of a process.